Posts tagged as:

Customer Service

Sun’s Unified Storage 7210 – designed to disappoint?

February 23, 2010
Sun Logo

At my day job, we purchased 3 Sun (er, Oracle) 7210’s (part of their ‘Unified Storage’ platform; the machines are X4540’s with their specialized Unified Storage OS) on the recommendation of one of our vendors. The models we purchased contained 48 250gb disks and 32gb memory — no SSD’s. Our intent was to use these [...]

Tagged as: Customer Service, Oracle, Storage, Sun Microsystems, ZFS

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Mediacom, stop messing with my packets!

December 4, 2009
Mediacom - We Edit Your Packets

Mediacom keeps getting worse and worse. As I’ve mentioned before. Mediacom is my ISP at home. Unfortunately, it’s the only service of reasonable speed at a decent price available for my address.

Tagged as: Customer Service, Mediacom

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why must mediacom be so terrible?

January 9, 2008

Where I live (Savage, MN), I don’t have much of a choice for high-speed internet other than Mediacom. They are the local cable company.. I don’t qualify for DSL, the wifi services in the area don’t reach me, and a T1 is just too expensive (and slow!).
Unfortunately, they have been having outage after outage (they [...]

Tagged as: Customer Service, Mediacom

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good customer service — from sam’s club??

July 11, 2006

I purchased a 50″ Samsung DLP TV at Sam’s Club in Sep ‘04. When I purchased it, the guy who was helping me with it asked me if I’d like to purchase an extended warranty. I had previously read that Sam’s will let you return items after any period if they break, as long as [...]

Tagged as: Customer Service

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warning (comment?) about dell’s completecare service

May 3, 2006

When I purchased my laptop a little bit over a year ago, I added Dell’s CompleteCare service to it. This was advertised (at the time) as “3-year Next Business Day Onsite warranty with CompleteCare”. To me, this implied that the CompleteCare service would be rendered on-site on the next-day. However, a couple weeks ago, I [...]

Tagged as: Customer Service, Dell

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how to *not* get my business..

April 6, 2006

Today, I ran into this link again:
http://www.kondra.com/circuit/circuit.html
It discusses how to set up monitoring of your circuit panels to get detailed information on how much each circuit in your house is using. I’ve been looking to implement something similar at home, and I fired the author (Dave) an e-mail asking where he purchased his gear. He [...]

Tagged as: Customer Service, Home Improvement

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amusing phone call today..

October 25, 2005

Up until this morning, I had some pictures inside of one of Time Warner Telecom’s central offices on my site; they were taken (with permission) when a client was looking for colocation space (said client ended up colocating at ipHouse – good place!). Originally, I had them posted to a private area of my site, [...]

Tagged as: Colocation, Customer Service

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