Thanks for the reply!

You actually read my mind. :) Because of the raw amount of e-mail I am receiving, I am looking at doing two things:

1) Move my help pages into a Wiki-style format, so users can make edits to them and such, to fix any errors that may be in the documentation.

2) Set up a ticketing system where users can request help, and both other users and myself can reply. The questions and replies will both be publicly accessible. I am thinking of using Request Tracker along with the RTFM module — if anyone has other suggestions on this, I’d love to hear them.

-Nate

Thanks for all the info and the good willingness you have shared with all of us.
I would like to ask you if perhaps running a Wiki your blog could be an easy way out for all those emails you’ve been receiving lately.

Have a nice week.

Jay77