Comments on: good customer service — from sam’s club?? http://www.natecarlson.com/2006/07/11/good-customer-service-from-sams-club/ All geek, most of the time Wed, 08 Feb 2012 15:03:29 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: nc http://www.natecarlson.com/2006/07/11/good-customer-service-from-sams-club/comment-page-1/#comment-312695 nc Mon, 28 Nov 2011 18:18:11 +0000 http://www.natecarlson.com/2006/07/11/good-customer-service-from-sams-club/#comment-312695 Indeed - I wonder if the in-store service has also gone downhill, or if it's just the online side. I haven't been a member for a few years now, so can't really say! Thanks for the comment! Indeed – I wonder if the in-store service has also gone downhill, or if it’s just the online side.

I haven’t been a member for a few years now, so can’t really say!

Thanks for the comment!

]]> By: ge http://www.natecarlson.com/2006/07/11/good-customer-service-from-sams-club/comment-page-1/#comment-312694 ge Mon, 28 Nov 2011 15:18:44 +0000 http://www.natecarlson.com/2006/07/11/good-customer-service-from-sams-club/#comment-312694 Phoned my local sams club & asked "if I purchase a 40" tv online, & it's damaged in transit, can I return/exchange at your store"? "yes" i was told. Sure enough, the tv arrived, I have 2 problems & was told by my local club that I "can not" bring in to them. I must "contact sams club.com". I'm now waiting for dot com to "rule" on whether I can swap it out at my local club, or hassle with shipping it back to them. The tv has a beautiful picture, (samsung 40" led), and I've gotten good merchandise over the years from them, but this is very disappointing, very, very disappointing. Phoned my local sams club & asked “if I purchase a 40″ tv online, & it’s damaged in transit, can I return/exchange at your store”? “yes” i was told. Sure enough, the tv arrived, I have 2 problems & was told by my local club that I “can not” bring in to them. I must “contact sams club.com”. I’m now waiting for dot com to “rule” on whether I can swap it out at my local club, or hassle with shipping it back to them.
The tv has a beautiful picture, (samsung 40″ led), and I’ve gotten good merchandise over the years from them, but this is very disappointing, very, very disappointing.

]]> By: Mike http://www.natecarlson.com/2006/07/11/good-customer-service-from-sams-club/comment-page-1/#comment-59392 Mike Wed, 15 Aug 2007 22:00:51 +0000 http://www.natecarlson.com/2006/07/11/good-customer-service-from-sams-club/#comment-59392 Awesome. You just sealed my deal with buying my new HDTV. at Sam's. Thanks!! Awesome. You just sealed my deal with buying my new HDTV. at Sam’s.

Thanks!!

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